Infinity Bathrooms
Bathroom specialist tools on site in New Zealand

Case studies

Two sides of the same service

How bathroom renovation enquiries work in practice, from the customer's side and from a provider buying leads through the network.

A shower replacement that turned out to be a waterproofing repair
From a customer

A shower replacement that turned out to be a waterproofing repair

Saint Albans, Christchurch

Service
Shower replacement
Property
1950s home, original wet area
Discovery
Membrane had failed years earlier

The situation

The household wanted the shower swapped and nothing else. What they did not know was that the waterproofing beneath it had failed some years before, which is common in wet areas built to older standards and invisible until the lining comes off.

What happened

The enquiry flagged the property age and that the existing shower was original, which put the specialist on notice before the first visit. They opened up enough to check the membrane before quoting, rather than quoting a swap and revising once the wall was open.

Why it mattered

The job became a repair plus a replacement, which cost more than the household expected and less than it would have if they had found out mid-project. Finding it at quoting stage rather than day three is the whole point of asking about property age on the form.

A bathroom fitter for whom a bad lead costs half a day
From a provider

A bathroom fitter for whom a bad lead costs half a day

Dunedin

Trade
Bathroom fitter
Problem
Site visits on unqualified enquiries
Change
Scope visible before committing

The situation

Bathrooms cannot be quoted from a photo. A site visit is most of a morning by the time you have driven, measured and talked through options. Two wasted visits in a week is a day gone, and shared lead feeds produce plenty of those.

What happened

Enquiries carry the scope before the fitter commits: whether plumbing is moving, refresh versus full strip-out, rough size, and whether the property is an apartment with body corporate constraints. Enough to decline the ones that are not a fit without leaving the yard.

Why it mattered

Fewer site visits, a higher proportion of them turning into work. For a trade where the cost of qualifying a lead is measured in half-days rather than phone minutes, that ratio is the only number that matters.

Whichever side you are on, it starts with one form